Privacy Policy

Last updated: 30 September 2026

EvoPack Australia (The Trustee for Le Nguyen Family Trust, ABN 25 250 694 683) (“EvoPack”, “we”, “us”) supplies corrugated produce trays and cartons to growers, packers and distributors across Australia. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy explains what information we collect, why we collect it, and how you can access or correct it.

1. Information we collect

We only collect information we need to respond to you and do business with you. This may include:

• your name, job title and company name
• your email address and phone number
• your business or delivery address (for example, to send samples or orders)
• details about your business, such as what you grow or pack, the products you are interested in and your expected order volumes
• records of our communications with you, including enquiries, quotes and orders
• information about how you use our website (see Cookies and tracking below)

We do not ask for sensitive information, such as health or financial account details.

2. How we collect information

We collect information directly from you when you:

• send an enquiry through our website
• fill in a form or reply to a message or advertisement on LinkedIn
• contact us by email or phone
• place an order or request samples
• meet us at trade events

When you complete a LinkedIn Lead Gen Form, LinkedIn shares with us the details you choose to submit, some of which may be pre-filled from your LinkedIn profile.

3. How we use your information

We use your information to:

• respond to your enquiries and provide quotes
• send product samples you have requested
• process, deliver and invoice orders
• provide customer service and after-sales support
• send you product and seasonal updates (see Marketing below)
• understand how people find and use our website, and improve our website and advertising
• meet our legal and tax obligations

4. Marketing

We may send you information about our products, pricing or seasonal offers if you have asked for it or if we reasonably believe you would expect to hear from us as a business contact.

Every marketing email includes a way to unsubscribe. You can also opt out at any time by contacting us using the details below. We comply with the Spam Act 2003 (Cth).

5. Who we share information with

We do not sell your personal information. We only share it where needed to run our business, with:

• freight and courier companies, to deliver samples and orders
• our manufacturing and supply partners, where needed to fulfil an order (for example, custom-printed trays)
• service providers who host our website, email and business systems
• advertising and analytics platforms such as LinkedIn and Google, as described in Cookies and tracking
• our accountants, lawyers and other professional advisers
• government authorities where required by law

These parties may only use your information for the purpose we provided it.

6. Overseas disclosure

Some of the parties above are located outside Australia. Our manufacturing partner is based in Vietnam, and some of our website, email and advertising providers store data in other countries, including the United States. We take reasonable steps to ensure these parties protect your information consistently with the Australian Privacy Principles.

7. Cookies and tracking

Our website uses cookies and similar technologies to understand how visitors use the site and to measure our advertising. These include:

• LinkedIn Insight Tag, which helps us measure the results of our LinkedIn advertising and show relevant ads to people who have visited our website
• Google Analytics, which helps us understand how visitors find and use our website

This information is generally collected in a form that does not identify you personally. You can block or delete cookies in your browser settings, and manage LinkedIn ad preferences in your LinkedIn account settings. Some parts of the website may not work as intended if cookies are disabled.

8. How we store and protect information

We store personal information in secure, password-protected systems and limit access to staff who need it for their work. We keep information only for as long as we need it for the purposes above or as required by law, and then delete or de-identify it.

9. Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually within 30 days. We may need to confirm your identity first.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

12. Contact us

EvoPack Australia
The Trustee for Le Nguyen Family Trust, ABN 25 250 694 683
24 Law Court, Sunshine West VIC 3020
Email: info@evopack.com.au, solnguyen@mplink.com.au
Phone: +61 423 027 345, +61 466 206 699